From Support Rep to Cofounder

From Support Rep to Cofounder

Like most people, when I was younger, I never expected to work in customer support. Throughout high school, I never set my eyes on any specific profession, and the only thing that I had in the back of my mind was that, eventually, I wanted to work for myself. When I...
Onboarding the Community: An SD Service Design Project

Onboarding the Community: An SD Service Design Project

When Scott started the Support Driven Slack community in 2014, it was a handful of passionate support pros he had interviewed on his podcast. The community served as an active place for us to have support conversations, learn from each other, and grow our expertise....
A Day in the Life of Sarah Chambers

A Day in the Life of Sarah Chambers

Hi! My name’s @sarahleeyoga. Well, actually Sarah Chambers, but you’ll probably recognize me as my Twitter and Slack handle first. I spend a lot of time in the Support Driven slack community, but I have good reason to! It’s basically my work slack, since I quit my job...

What User Research can do for your support career

Do you ever wonder if User Research is the career direction for you? Or whether tools from User Research can help you develop in your current role in support? They can. And it might be. So come join us to talk about Support and User Research. Bring your questions and...

Bad Career Advice: Jack Jenkins

Jack Jenkins, a hip-hop loving father of two, works remotely from New Zealand as a Customer Support Engineer for Intercom. In this piece, he shares with us some of the worst career advice he’s ever received. Got some bad advice you wanna share? Reach out to me...

How to Write a Pitch

As a human being, it’s very likely that you’ve got a ton of great ideas swimming around in that head of yours. Maybe you even have so many ideas that you don’t know where to put them all—they don’t all fit on your blog, or your friend’s blogs, or your company’s blogs....