Achieving Success with an Outsourcing Strategy

Achieving Success with an Outsourcing Strategy

An outsourcing strategy can be used to solve business problems ranging from lowering costs and scaling, to expanding geographical or language reach of your team.  However being successful at these strategies is not always easy. According to Deloitte, almost one-third...

Support Driven Reads: Management And Leadership

We invited the community to write as part of a 4 week long writing challenge. Several folks rose to the challenge – check out their writing below. Management and Leadership by Andrew Spittle “The manager is rooted in a mindset of distrust. They are the...

Support Driven Reads: Support Is A Product

We invited the community to write as part of a 4 week long writing challenge. Several folks rose to the challenge – check out their writing below. Support is a Product by Steven Grady “The question isn’t what your role in the customers’ life is today, it’s...