Hi there! We’re looking for someone to help cultivate our growing Support team at Zapier. Currently, there are 6 Support Managers managing 29 Customer Champions, and we’re looking to add to the Support Manager group to make sure small teams stay at the heart of Zapier as we grow. Support managers help users directly, work with Customer Champions to make them successful and ensure consistency in the Support Team, and otherwise help set the direction for support at Zapier. If you love helping users and developing others who help them, then read on!
Even though our job description may seem like we are looking for a specific candidate, the role inevitably ends up tailored to the individual who applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if you have a heart for users and love helping them directly. You also enjoy leveling up teams and enabling them to do their best work.
We’re a widespread remote team of 100+ people, located in thirteen countries, that think computers should do more work. For the past six years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.
We get together 2-3 times per year for a company retreat, and benefits include great healthcare, dental and vision coverage, 401k retirement plan with company match, profit sharing and 14 weeks paid leave for new parents.
Normally we hire candidates from anywhere in the world. However, right now we are in need of someone who can who can support our growing team during North American and South American business hours (UTC -3 to UTC -9).
To be considered for this role, please go here.
We’re not accepting applications from agencies.
To apply for this job please visit the following URL: https://zapier.com/jobs/support-manager-wh-Q4-2017/ →