From the Wastes of Apathy to the Mountains of Chat Skeptics, Aaron Wheeler of Moz shares the stories behind his quests in building empathy within the company for the customer to quantifying the value of live chat and more. Using the power of metrics, wit and hard work, his stories will give you inspiration for your own adventures.
Show Notes:
- Using Metrics to Guide Your Customer Service Adventure Video
- Using Metrics to Guide Your Customer Service Adventure Slides
- Moz
- @aaron_wheeler
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