Getting hacked is bad news. Making all of your users reconnect to Twitter when you’re a social media company is the stuff nightmares are made of. Carolyn Kopprasch tells the story behind how Buffer learned about the hack and how transparency defined Buffer’s response to it. Where a lot of companies pay lip service to culture, Carolyn shares how values like transparency drives decisions and relationships at Buffer. You may think you know your coworkers, but do you know how much sleep they’re getting? What they’re reading? How much they get paid?
Show Notes:
- Buffer
- Buffer has been hacked – here is what’s going on
- How being hacked impacted our startup’s key metrics
- How we handled a 10x spike in support volume while being hacked: The October Buffer Happiness Report
- It’s Not About The Best Product, It’s About The Best Users
- Breaking Workplace Taboos: A Conversation About Salary Transparency
- @CaroKopp