Heidi Craun shares how her small team supports millions of users on the mobile Expedia apps through usability testing. Highlights include:

  • How the support team got started with usability testing
  • Learning usability testing
  • The different types of usability they conduct
  • How the results of the tests influence product and support
  • Tips on getting started with usability testing
  • How the team inspires others in the company to go above and beyond for users
  • The story behind the yellow duckie awards

Show Notes:

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