Heidi Craun shares how her small team supports millions of users on the mobile Expedia apps through usability testing. Highlights include:
- How the support team got started with usability testing
- Learning usability testing
- The different types of usability they conduct
- How the results of the tests influence product and support
- Tips on getting started with usability testing
- How the team inspires others in the company to go above and beyond for users
- The story behind the yellow duckie awards
Show Notes:
