mike_work

Mike Grafham, head of Customer Success at Yammer, shares his experiences growing his team and talking about the evolving nature of Customer Success.

Highlights include:

  • The origin of Customer Success at Yammer
  • Deciding which customers to talk to
  • Measuring Customer Success
  • Building a network of customers and partners
  • Moving from account based to activity based
  • Hiring for Customer Success
  • Building a Customer Success team
  • Tips for getting started in Customer Success

Show Notes: