Nykki Yeager shares how she measures customer support and uses data to guide her team and work with other teams at the company.
Topics:
Forecasting support staffing
Measuring agent quality
Collaborating with other teams.
Nykki Yeager shares how she measures customer support and uses data to guide her team and work with other teams at the company.
Topics:
Forecasting support staffing
Measuring agent quality
Collaborating with other teams.