Episode 21 – Mikael Blaisdell on where Customer Service has been and where it’s going

With 30 years in customer service, Mikael Blaisdell shares his insights into the past and on the future of the industry.

Highlights:

• The forces driving the evolution of customer service
• The future of customer service
• Why SaaS changes everything
• The importance of data

Show Notes:

• mblaisdell.com
• Customer Success Forum
• Customer Success Association