“If I left my support rotation and went on to design something hard to use or broken, guess who’s going to feel the heat first? Guess who will need to deal with my mess? My wonderful new Happiness Engineer friends.

Working support instilled within me a greater sense of responsibility. My actions not only affect our huge user base, but also my coworkers. I better damn well make sure anything I push out is going to make lives easier, not harder.”

— Why every new employee should do customer support — Medium 

It’s always awesome to see how support rotations like these work in other companies. If your team doesn’t have people taking a turn in support, you should start! Lots of teams are doing it so you’ll be in good company.

 


 

For those of you in the Support Driven Slack chat, check out how Olark is tweaking their All Hands Support.