This conversation has been shared here with permission from @simon.ouderkirk and @morten.

What started as a simple question in our Slack about Simon Ouderkirk’s title of ‘Hospitality Evangelist’ turned into a fascinating look into how thinking of things in terms of customer service can be limiting. And opportunities to go beyond those limits by thinking differently.

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service and hospitality

Check out Simon and his comrade, Daryl L. L. Houston, talking about hospitality and software at Level Up Con.