Every weekday morning, one of the first things I do when I get into the office is check the Support Driven Slack channel to catch up on the lively discussions (candy anyone?) that are always happening on there. During the many impromptu question and answer sessions, I see a lot of recommendations for favorite blog posts and books.
Now blog posts I can easily consume in a few minutes of reading, but books are a bigger time investment. Given the time crunch almost all of us in support feel, it’s difficult to know which book you should read in order to learn and grow on this SaaS support path.
With this in mind, we are starting a new Book Review series on Support Driven, where fellow support colleagues across the world (I love how international we are!) will share their thoughts about a book they’ve read that’s influenced/may influence how they approach their work.
Our first post is by the awesome Sarah Betts, on how to apply non-violent communication techniques in our support interactions. Sarah is a customer support rep at CulturesforHealth.com where she gets to talk about food all day. She lives in Oregon wine country with 3 great kids, 2 rabbits and an enviable stash of mason jars.
If you’d like to take part in the book review series and share insights from a book you’ve read recently, let’s connect on the Support Driven Slack channel.
Stay tuned for the first book review post later this week, and let us know what you think on the Slack channel!