Last week, Mercer asked the people in our #supportdriven chat room where we go to find support-related articles. It seems like most of the stuff out there is coming from support vendor blogs. Company blogs have nice posts now and then, but at the end of the day, a blog is part of a company’s brand. I want to read about support from a personal perspective. From the people who live and breathe support on a regular basis.

Who better to write about the excitement (and potential despair) of facing the best and worst humanity has to offer? To share thoughts and ideas on how we can adapt and improve the way businesses interact with customers? I want to read about what’s working, what’s not working, and what else we could be doing — from the folks doing the work.

But expressing yourself in words can be hard…maybe even harder than staying on a diet 6 weeks after New Year’s. So, I propose we do something simple to get the ball rolling:

For each day in October, we’ll write about something that we’ve learned recently. Support related or not, one sentence or an essay, set aside 5 minutes or an hour to write – it’s all fair game, as long as you take some time to do it each day. And when you’re done writing it, publish it in #draft or your blog.

Sound good? We can’t wait to read what you have to say!

%d bloggers like this: