Every week, folks from the Support Driven community share what they’re reading and watching in #reads. To see all of our reads, check out reads.supportdriven.com.

From Scott Tran – Instead of “getting a seat at the table”…
“I get it, we all want to be involved in work that affects our teams and the communities we work with, we all want our voice and experience to be heard, and we each want to make a positive contribution. For those reasons, we should realize that “getting a seat at the table” isn’t even half of the battle. In fact, forget about getting a seat…Here are some questions that you can ask yourself to ensure that you’re making good use of any seat that happens to be graced by your presence.”

From Pat East – The Internet Wants to Help You Take Care of Yourself
“Sometimes when you’re stressed, it can be hard to see how your experience is affected by how well your baseline needs are taken care of.”

From Mel Larson and by Emily Triplett Lentz – 7 Ways to Engage Far-Flung Team Members
“Keeping your remote team happy, motivated, and productive takes an ongoing commitment to communication and inclusiveness. But engaging people in far-flung locales and isolated time zones? That’s a whole other can of worms.”

From Chase Clemons – Here’s How Personalized Emails Helped Turn Our Brand Around
“We run a Software as a Service business called Highrise that recently spun-off from Basecamp. As soon as we started looking at our users and some of the things they did, I noticed folks canceling their Highrise account a day after creating it. They didn’t even bother to create any data. Just in, “Nah,” and out.

We had to find a way to fix this.”

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