Every week, folks from the Support Driven community share what they’re reading and watching in #reads. To see all of our reads, check out reads.supportdriven.com.

“A group that plays the game of niceness and doesn’t challenge openly may feel fair and harmonious — but does it really feel like the communication of a high-performing team? Are we actually helping one another by being nice all the time? It may be time to consider that while people might want a comfortable, uber-friendly workplace, it might not always be what they need to be great at their job.”
From Justin Reist – We’re Way Too Nice At Work

“It may seem obvious but some of the smallest things can carry the greatest weight in leaving a positive impression on customers. The end goal is not only to help them out and solve their problem but also ensuring they have a positive experience and feel comfortable coming back to your company in the future.”
By Jason West – 5 Keys To Caring For Your Customer

“A simple walk outside can aid your creative brain if you find yourself stuck at a desk and unable to elicit the next bright spark. Instead of sitting, waiting for inspiration to strike, head outside for five minutes and see if the extra blood flow can get the creative juices flowing.”
From Kumy Veluppillai – Why Everyone From Beethoven, Goethe, Dickens, Darwin To Steve Jobs Took Long Walks and Why You Should Too

“Time to open Slack and sort through emails. I take a few moments to review cases from the previous day. I check to see if there are any updates on an issue that’s been quite frustrating for a few of our customers. If there is an update, I make sure to followup with the customer, and let them know I’ll continue to keep them in the loop once it’s resolved. After reviewing the Slack channels, and older cases, I’m ready to dig into the queue. It’s time to open Spotify and turn on the film scores! Listening to film scores makes me feel unstoppable in the queue — especially the Gladiator soundtrack. :-)”
By Ashley Harpp – A Day In The Life Of Ashley Harpp

“A more interesting question, a question that perhaps you’ve never considered before, is what pain do you want in your life? What are you willing to struggle for? Because that seems to be a greater determinant of how our lives turn out.”
From Pat East – You probably know to ask yourself, “What do I want?” Here’s a way better question