If you frequent the halls of the Support Driven Slack rooms, you know that there is often a lot going on.

In any given day it is fully normal for the conversation in #chit-chat (our main catch-all room) to go from Good Morning chatter, to helping a fellow Support Agent through a tough situation, to a discussion about the weather, and then on to something fully random – maybe dinosaurs?

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While there is room for all conversations, things can get a little noisy – especially if you’d like to concentrate for a bit on a specific topic.

To help focus attention on the tools we use everyday, we have created a handful of Help Desk Software specific Slack rooms within the Support Driven chat.

Feel free to join any of these channels below:

#u-desk
#u-helpscout
#u-intercom
#u-servicecloud
#u-zendesk

These rooms are excellent places to brainstorm ideas with fellow users of a particular Help Desk software, to ask for help, and to talk about workflows or workarounds.

You can also pop in to any of these if you’re evaluating a software, to help learn from the folks who use it already!

We’re excited to see the conversations that blossom in these rooms!

One quick note – these rooms won’t be a dedicated source of Support for these systems.  As always, the folks around the Support Driven community are wonderfully willing to help out when they can, but do raise any matter that needs a Support Team’s attention through their traditional help mediums.  

Not in Slack?  We’d love for you to join the conversation!  Click here to learn more.