I have been back from Portland for a bit over a week – but I feel like my heart just left SDX!  I had such an amazing time getting to learn from and connect with so many folks in our amazing community!

Before we get too far back in to our “normal” worlds, I wanted to take a minute to recap, and share some fun things from the event!


Blog Posts

Here is a nice writeup of @heatherk’s talk on Radical Candor

Nice Reply shared a blog post summarizing SDX: SDX: Learning and growing at a customer service conference

@andreabadgley shared a workshop post: Take Control! Techniques for Efficient Live Chatting

@valedoero shared a talk post: Customer support – are you really listening?

@nachochristo shared a talk post: A Framework for Creating a Robust Onboarding Workflow

@zing shared a talk post: Breaking up the Band: Scaling Support

@nicolestgermain shared a talk post: Level up your Support Career: Create an accountability group with your peers

Talk / Workshop Summaries and Slides

@alexandria shared workshop slides: “Can’t Pour from an Empty Cup”

@sukh shared talk slides: “How to make your customers loyal”

@dpotter shared a writeup + workshop resources: “Training Through Teaching”

@sarahbetts shared talk slides: Trolls, Grumps, and Villains – Surviving the Worst of Support

@nikschen shared workshop resources and slides:

Augment your corporate Content – Slides, blog post and workbook

ROI calculations for Support Communities – Slides and workbook

Other awesome things

We love pictures!  You can see pictures from SDX here (or, add your own!).

You can also check out the hashtag #SDX2017 on Twitter, for more good memories!

We hope you enjoyed SDX, and look forward to doing it all again next year!

Itching to see everyone again before then?  Join our Slack for daily conversations, or join us at SUPCONF in Atlanta this November!