I have been back from Portland for a bit over a week – but I feel like my heart just left SDX! I had such an amazing time getting to learn from and connect with so many folks in our amazing community!
Before we get too far back in to our “normal” worlds, I wanted to take a minute to recap, and share some fun things from the event!
Here is a nice writeup of @heatherk’s talk on Radical Candor
Nice Reply shared a blog post summarizing SDX: SDX: Learning and growing at a customer service conference
@andreabadgley shared a workshop post: Take Control! Techniques for Efficient Live Chatting
@valedoero shared a talk post: Customer support – are you really listening?
@nachochristo shared a talk post: A Framework for Creating a Robust Onboarding Workflow
@zing shared a talk post: Breaking up the Band: Scaling Support
@nicolestgermain shared a talk post: Level up your Support Career: Create an accountability group with your peers
Talk / Workshop Summaries and Slides
@alexandria shared workshop slides: “Can’t Pour from an Empty Cup”
@sukh shared talk slides: “How to make your customers loyal”
@dpotter shared a writeup + workshop resources: “Training Through Teaching”
@sarahbetts shared talk slides: Trolls, Grumps, and Villains – Surviving the Worst of Support
@nikschen shared workshop resources and slides:
Other awesome things
We love pictures! You can see pictures from SDX here (or, add your own!).
You can also check out the hashtag #SDX2017 on Twitter, for more good memories!