Listener Feedback Survey:

After covering some highlights from the last week on the Support Driven Slack, our hosts are joined by James Baldwin from and Shervin Talieh from PartnerHero to discuss outsourcing: why and when should you consider it? What does a healthy relationship with a vendor look like? How do keep your outsourced team in the loop? You’ll find out the answers to this, and more.


  • Abby Armada (Slack: @abby)
  • Diana Potter (Slack: @dpotter)


  • James Baldwin (Slack: @James Baldwin)
  • Shervin Talieh (Slack: @calitalieh)

For more information on Support Driven and our Slack community, click here.

Intro/Outro Music: Katsuhiko – Big Bang Jump

This episode of Recap is brought to you by Sidekick, the easiest way to level up your support team.  Sidekick gives your team instant access to meaningful, actionable peer to peer feedback without getting in the way.  Identify opportunities for growth, gaps in knowledge, and domain expertise all without the headache of yet-another-spreadsheet to manage.  To give Sidekick a try; just head over to to get 3 months 100% free.  Sidekick, the easiest way to level up your support team

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