Listener Feedback Survey:

Our hosts are joined by Kelly O’Brien and Stephen Zappia to talk about knowledge management and documentation. You’ll learn some best practices for building user documentation as well as maintaining internal documentation for your own team.


  • Abby Armada (Slack: @abby)
  • Diana Potter (Slack: @dpotter)


  • Kelly O’Brien (Slack: @kellyo)
  • Stephen Zappia (Slack: @zapscribbles)

For more information on Support Driven and our Slack community, click here.

Intro/Outro Music: Katsuhiko – Big Bang Jump

This episode of Recap is brought to you by Sidekick, the easiest way to level up your support team.  Sidekick gives your team instant access to meaningful, actionable peer to peer feedback without getting in the way.  Identify opportunities for growth, gaps in knowledge, and domain expertise all without the headache of yet-another-spreadsheet to manage.  To give Sidekick a try; just head over to to get 3 months 100% free.  Sidekick, the easiest way to level up your support team

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