Our hosts are joined by Ethan Walfish from Salsify to talk the ins-and-outs of customer onboarding: where to begin, some major pit-falls and lessons learned. You’ll also hear some great highlights from the Support Driven Slack, as well as passionate discussions about a divisive Fall staple: pumpkin spice.


  • Abby Armada (Slack: @abby, Twitter: @mygiantrobot)
  • Diana Potter (Slack: @dpotter, Twitter: @drpotter)


  • Ethan Walfish (Slack: @ethan)

For more information on Support Driven and our Slack community, click here.

Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO

Intro/Outro Music: Katsuhiko – Big Bang Jump

Special thanks to our sponsor PartnerHero for sponsoring this podcast! If you’re a startup looking for help for your support operations, reach out to PartnerHero at PartnerHero.com and be sure to mention the Recap podcast for a special Support Driven discount.

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