This episode answers the question, “How the heck does support work with product?” You’ll get insight from our guest, Andrea Saez from ProdPad. As always, we start with some highlights from the Support Driven Slack, and then end with a discussion about our favorite summer desserts.


  • Abby Armada (Slack: @abby, Twitter: @mygiantrobot)
  • Diana Potter (Slack: @dpotter, Twitter: @drpotter)


  • Andrea Saez (Slack: @andreasaez)

For more information on Support Driven and our Slack community, click here.

Links mentioned in the episode:

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Intro/Outro Music: Katsuhiko – Big Bang Jump

Special thanks to our sponsor Sidekick (now known as Aprikot) for sponsoring this podcast! To give Sidekick a try head over to to get 3 months 100% free.  Sidekick, the easiest way to level up your support team.

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