Support Driven Leadership Summit is in 24 days! We’re so excited to see everyone at HubSpot HQ on October 29 to kick things off!
Keep reading for details on a new panel, how to get to know your fellow attendees a bit before the big event, and a few more speakers to look forward to seeing!
Summit is Sold Out!
We hope you got your ticket if you want to attend, because all tickets for Summit have been claimed! We’re thrilled see such enthusiasm around SD’s first leadership-focused conference and look forward to seeing you all there.
If you’re currently on the waiting list for a ticket, we’ll let you know if we can add some tickets or not very soon. We’re working on fitting a few more of you in if at all possible!
Have Your Ticket? Introduce Yourself!
We want Summit to be a welcoming, comfortable space where you can form lasting relationships between attendees from different places and companies. Summit is a small conference—with just over 200 attendees—so it’s the perfect spot to meet people and make meaningful connections.
To help us develop Summit’s welcoming vibe, if you’ve got a ticket, please join our private Google Group (for attendees only) if you haven’t done so yet. (Your ticket receipt email has a link to request access.) Once accepted, you can share a quick introduction about yourself, plus get to know your fellow attendees a bit through their introductions too.
If you have any questions about the group or need an invitation, ping @SarahB in Slack or send us an email anytime.
Special Dietary Needs?
If you have a food allergy, require a vegan or vegetarian meal, or have some other specific food need, please check your email or read the pinned post in the Google Group for a link to an attendees-only survey to let us know! (No need to fill out the form if you don’t have any specific food restrictions.) We’re finalizing our menus soon and want to make sure we’ve got good food for everyone!
Take a Look at the Speaker Lineup!
Have you checked out each day’s schedule for session and speaker details yet? We’ve got case study details, lightning talk speakers, and more ready for you to browse. We recently added details on the panel happening on Monday evening after the last speaker for the day:
Join us at Help Scout’s Happy Hour for drinks, snacks, and community, plus their “What is Support-Driven Growth?” panel featuring Jordan Munson (Support Engineer at Wistia), Mo McKibbon (Customer Champion at Help Scout), Taylor Davis (Customer Support Manager at Litmus Software), and Shervin Talieh (Founder & CEO at PartnerHero).
And if you’re interested in the panel topic, the week before Summit happens, Help Scout is offering a free webinar called Support-Driven Growth: Elevating Support Teams to Drive Business Results on October 24. Join Nick Francis (CEO at Help Scout), Mo McKibbin (Support-Driven Growth at Help Scout), and Simon Ouderkirk (Marketing Data at Automattic) in a conversation about how elevating support teams to proactively drive growth can lead to both more rewarding careers for support professionals, and a better bottom line for the business.
In addition to the panel above (and more panels coming soon!), we’ll see several speakers present on topics around leadership, support, success, and operations too. Keep reading for a few examples:
Lindsay Konsko, Head of User Operations at NerdWallet, will present:
QA Beats CSAT Every Day of the Week
Read the full session description: In an effort to measure how their teams are doing, many support managers get hung up on tracking CSAT, NPS, CES, and SLA. These numbers matter, but not as much as your team’s QA scores. This talk will explain why building and maintaining a strong QA program is one of your most important tasks as a support manager.
Jason Casey, Evernote’s Technical Support Manager, will present:
Connecting Support with Product and Engineering
Read the full session description: In support we pour our hearts into helping our customers. We listen and we empathize. Once we’ve captured their stories, how do we deliver them in a way that has an impact? Building strong relationships with your product and engineering teams are key. I’ll talk about why these relationships are important for your support team, your customers, and your company. You’ll leave with a few strategies for building those connections and making your customers happier.
Stacy Justino, Director of Customer Happiness at Wistia, will present:
Taking the Reins: Short-Term Strategies and Setting up Long-Term Success
Read the full session description: Have you ever worried you weren’t prepared to take on a new team? Many support professionals in leadership positions are promoted from within, so it can feel as though our experiences might not translate elsewhere or be as valuable at another organization or within another team. That’s just “impostor syndrome” talking. With the right approach and leveraging what got you to this point in your career in the first place, you can elevate your new team as well as push yourself beyond where you thought possible.
Curious about what else we’ll be learning about and discussing at Summit? Check out the full lineup for each day on the schedule.
More Summit Updates on the Way!
As Summit approaches, we’ll have lots of details to share with you. To stay current on all the latest Summit news, be sure you’re in the #event-sd-summit channel in the SD Slack and following the SD blog for new information as it’s posted. We’ll also send a series of emails with attendee-specific information closer to the event, so watch for those too!
Details coming soon: the event guide, welcome party details, where to eat and what to do nearby, and the menus so you can map out your food plans while at Summit!
See You Soon!
We’re excited to see you all in Boston at the end of the month! If you’ve got your Summit ticket but haven’t reserved your free HubSpot Half-Day ticket yet, be sure to get one now.
Questions? Ping me (@SarahB) in the SD Slack or send us an email anytime!