FAQ’s are a great way for users to find answers to questions and reduce the burden on customer support. Great FAQ’s are well written and here are 6 ways to write a winning FAQ page.
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This post was originally shared by Scott on Oct 5, 2013. What do you think — is it still relevant? Share your thoughts in the #knowledge-management channel in the Support Driven Slack. Join us if you’re not in the Slack yet — it’s free!