The countdown is on for Leadership Summit! The SD team is hard at work with less than two months to go until the event. Here’s what you should know this week in preparation for the event.

Download the app!

Whether you’re joining us for your first Leadership Summit or you’re a seasoned pro, the Support Driven Leadership Summit app will be the best way to navigate the event seamlessly. With push notifications to keep you in the know, a message board feature allowing you to connect with other attendees, and a rating system that helps us improve our content year over year, you’ll want to be sure to have it installed to make the most of your experience!

 Follow these steps to download the Support Driven Leadership Summit app: 

  • Download the app using iOS or Android.
  • Once you have the app, follow these steps to access Support Driven Leadership Summit: 
  • Sign in to Whova to create your profile. You may also choose to sign in via LinkedIn.
  • Once you are signed into the app, tap Find My Event / Conference.
  • Search for “Support Driven.”
  • Tap Support Driven Leadership Summit 2019 when it appears to enter the event app.


Book Your Room Soon!

The deadline to take advantage of the discounted pricing at the Holiday Inn Express in Cambridge is fast approaching. Rooms can only be booked until August 10, so make sure to book your room today if you require one!  The discounted rate for Leadership Summit attendees is $249 with a check-in date of September 25 and a check-out date of September 27.


Featured Speakers


Customer-Centric or Product Culture – Can You Have Both?

Petya Sotirova, Progress

As a support leader, you are uniquely equipped to bridge the gap between product development and customer service. You are in a position to help Product and Support organizations start looking in the same direction. In this talk you will learn practical tips from my experience at Progress on how transforming the way we collaborate impacted our business.


Just Say Yes: Get Out of Your Comfort Zone and Build Strong Relationships With Your Peers

Matt Dale, Illuminate Education

Meeting new people is outside of most of our comfort zones. However, it is one of the most valuable things you can do at a conference, especially here at Summit where you’re surrounded by your peers in support leadership. In this talk, Matt will share his strategies for getting past his discomfort and making lasting friendships at conferences.

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