by Andrea Badgley | May 24, 2019 | About SD, Announcements
A few months ago, someone in the Support Driven Slack had a fantastic idea: let’s create a space where we can give a shout-out to folks doing things that make the community the special place that it is. Maybe they helped someone by talking through a challenge,...
by Andrea Badgley | May 13, 2019 | Articles, Speaker Guide
Karissa received high praise for her workshop at Support Driven, with one attendee saying, “The best session so far… Great examples and greats tips for us who need this help. Real GREAT session.” I wanted to understand more about how Karissa made her...
by Andrea Badgley | May 7, 2019 | Articles, Events, Speaker Guide
Lisa Hunt has been an active member of Support Driven for many years — in the Slack, organizing London Support Driven meetups, and volunteering, speaking at, or attending nearly every Support Driven conference ever produced. She got involved at a new level in...
by Andrea Badgley | May 3, 2019 | Speaker Guide
I spoke with Ruth shortly after she finished presenting at SD Expo Europe, and she said something that made me want to learn more about how she prepared her workshop: she knew it was important to share insights from Intercom’s experience with rolling out weekend...
by Andrea Badgley | May 1, 2019 | Announcements, Events, Leadership, Leadership Summit
Support Driven Leadership Summit was a success in 2018 — it sold out and had a waiting list we were not able to get through. This shows us that the Support Driven community values a Customer Support leadership conference. So we’re doing it again! The 2019...
