by Andrea Badgley | Aug 12, 2019 | About SD, Articles, Operations
Photo of Atual Gawande’s Checklist Manifesto from Support Driven book club In the past 18 months since I joined Support Driven, we’ve moved from a dependency on one person’s expertise (hi Scott!) to scalable, documented processes for producing...
by Andrea Badgley | May 24, 2019 | About SD, Announcements
Photo from SUPCONF Seattle, spring 2017 A few months ago, someone in the Support Driven Slack had a fantastic idea: let’s create a space where we can give a shout-out to folks doing things that make the community the special place that it is. Maybe they helped...
by Andrea Badgley | May 13, 2019 | Articles, Speaker Guide
Karissa received high praise for her workshop at Support Driven, with one attendee saying, “The best session so far… Great examples and greats tips for us who need this help. Real GREAT session.” I wanted to understand more about how Karissa made her...
by Andrea Badgley | May 7, 2019 | Articles, Events, Speaker Guide
Lisa Hunt has been an active member of Support Driven for many years — in the Slack, organizing London Support Driven meetups, and volunteering, speaking at, or attending nearly every Support Driven conference ever produced. She got involved at a new level in...
by Andrea Badgley | May 3, 2019 | Speaker Guide
I spoke with Ruth shortly after she finished presenting at SD Expo Europe, and she said something that made me want to learn more about how she prepared her workshop: she knew it was important to share insights from Intercom’s experience with rolling out weekend...
