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Forecasting For Support Coverage: Growing Is Never Linear!

Forecasting For Support Coverage: Growing Is Never Linear!

by Andrea Silas | Sep 26, 2019 | Articles, Leadership, Operations

Past, present, and future conditions can affect how you forecast your team’s growth. Andrea Silas, VP of Technical Support at DreamHost, shares variables to consider when forecasting, and which ones to begin with.

How We Gave Customers A Seat At The Table By Creating A Product Support Coordinator Role

How We Gave Customers A Seat At The Table By Creating A Product Support Coordinator Role

by Andrea Silas | Sep 3, 2019 | Articles, Featured, Operations

Andrea Silas, VP of Technical Support at DreamHost, shares how their support team bring customer perspective into company decision-making processes via a Product Support Coordinator role.

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