Join Us: User Group Rooms in Slack

If you frequent the halls of the Support Driven Slack rooms, you know that there is often a lot going on. In any given day it is fully normal for the conversation in #chit-chat (our main catch-all room) to go from Good Morning chatter, to helping a fellow Support...

SDX is Coming!

Earlier this year we surveyed folks in the community about what you wanted to learn. You talked about exciting things like: leveling up without becoming a manager, dealing with difficult customers, and being a better advocate for your users.  Read the full survey...

Support Driven Spring 2017 Writing Challenge

While we do a lot of writing as Customer Support Professionals, we rarely take the chance to write for fun.   We often say things like: I really should do a post on that or I’d love to have more time to write, but life happens and those great pieces never quite...