8: Machine Learning and Automation

8: Machine Learning and Automation

by | Jul 9, 2018 | Master Feed, Podcast, Recap

Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO Our hosts are joined by Diego Ventura to discuss machine learning and automation. You’ll learn if robots will take your job, if you’re ready to dive into machine learning and some practical steps...
9: Knowledge Management and Documentation

7: Outsourcing

by | Jun 22, 2018 | Master Feed, Podcast, Recap

Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some highlights from the last week on the Support Driven Slack, our hosts are joined by James Baldwin from Change.org and Shervin Talieh from PartnerHero to discuss outsourcing: why...
9: Knowledge Management and Documentation

6: Ticket QA

by | May 30, 2018 | Master Feed, Podcast, Recap

Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some highlights from the last week on the Support Driven Slack, our hosts are joined by Cathy Childs from Rinse to discuss Ticket QA. They give some practical advice on how to begin...
9: Knowledge Management and Documentation

5: Self-Care

by | May 4, 2018 | Master Feed, Podcast, Recap

After covering some highlights from the last week on the Support Driven Slack, our hosts are joined by Alison Groves and Sarah Betts to talk about self-care. They give some practical advice on how to avoid overworking and also some tips on choosing a company that...