by Diana Potter | Oct 17, 2018 | Knowledge Management
This is part 3 of a tentatively planned 5 part series. You can read part 1 or part 2 here, and you can learn more about the Knowledge Project in general here. We took on this project because as the community grows and we increase the number of things we do, it...
by Diana Potter | Oct 2, 2018 | Knowledge Management
This is part 2 of a tentatively planned 5 part series. You can read part 1 here, or learn more about the Knowledge Project in general here. Now that we had an idea of what we wanted to work on within the knowledge project, the first step was overhauling our user...
by Diana Potter | Sep 20, 2018 | Knowledge Management
A while back, we introduced the Knowledge Project. The idea with it was to make life better for members of Support Driven, especially newer ones, but in general to make sure every member knew how the community worked, how they could ask questions and get help, or...
by Diana Potter | Aug 16, 2018 | Master Feed, Podcast, Recap
Our hosts are joined by Ethan Walfish from Salsify to talk the ins-and-outs of customer onboarding: where to begin, some major pit-falls and lessons learned. You’ll also hear some great highlights from the Support Driven Slack, as well as passionate discussions...
by Diana Potter | Aug 8, 2018 | About SD, Knowledge Management
Support Driven is a community full of amazing people with amazing knowledge. However, for anyone new it’s a bit of a deep dive into an overwhelming sea of information. Even people who have been members for a few years can get lost in the onslaught. To help keep the...
