by kamardudar | Feb 22, 2021 | Articles, Zendesk
We’re sharing highlights from our #u-zendesk channel in our Slack community, we hope this will be useful for people. Let’s get into this week’s highlights. Question for the Answer Bot (AB) gurus: So AB is coming up with suggested articles when users (or me in...
by kamardudar | Jun 4, 2020 | Articles
Any customer support manager is challenged to manage the customer support team and systems efficiently and with less internal frictions. The KPI system is a managerial tool to govern and monitor the process in an organized way.
by kamardudar | Apr 20, 2020 | Articles, Zendesk
Preface With COVID-19 on the rise and many companies are affected, we need to support each other even more than usual. We all are facing very special management and productivity challenges doing customer service these days. And I think that knowledge is the best...
