How to optimise your macros usage in Zendesk
Hi all! 👋 I am very happy to proceed with my series of Zendesk optimization posts. You can find previous ones about general Zendesk setup, ultimate optimization checklist, ideal KPI system, and excellent ticket categorization. This very post is based on those...Zendesk Highlights: Everyday Zendesk login, Zendesk + JIRA and Update or Ticket Updated in Explore
We’re sharing highlights from our #u-zendesk channel in our Slack community, we hope this will be useful for people. Let’s get into this week’s highlights. A very simple question. Is it me or do we have to log into Zendesk every day? I just recently got ZD for my team...Zendesk Highlights: SEO in Zendesk Guide, Answer Bot, and more
We’re sharing highlights from our #u-zendesk channel in our Slack community, we hope this will be useful for people. Let’s get into this week’s highlights. Question for the Answer Bot (AB) gurus: So AB is coming up with suggested articles when users (or me in...How to set up an “ideal” KPI system for your customer support
Any customer support manager is challenged to manage the customer support team and systems efficiently and with less internal frictions. The KPI system is a managerial tool to govern and monitor the process in an organized way.