Announcing our 2017 Partners!

We’re happy to announce that this year, Support Driven is partnering with Help Scout, FullStory, Olark, and Guru to help the support community grow and thrive. Partners will provide sponsorship for events like SUPCONF and SDX. They’ll also work closely with us to do...

2017 Support Driven + Help Scout Salary Survey

Last year, we worked with Help Scout to conduct an anonymous salary survey. We wanted to help everyone discover what other people in support were earning and uncover income trends related to company size, local cost of living, and other factors. The results shed some...

Featured Lightning Talk Proposal Roundup!

If you’re going to SUPCONF NYC, you probably already know that we’ll be doing lightning talks as a new way to facilitate conversations and learning for everyone in attendance. We started accepting applications for talks earlier this month, and we’ve...

Call for Lightning Talk Proposals!

Got a story you can share in five minutes? Apply to give a lightning talk at SUPCONF NYC! We’re now accepting proposals through September 26th. How it works The format is similar to Ignite Talks: 5 minutes, 20 slides, auto advancing. There’s no theme requirement. We...

You should give a lightning talk at SUPCONF NYC…

Earlier this week, we announced lightning talks as a new addition to SUPCONF NYC. We chose this format because it’s quite different from our featured talks. They’re much shorter, so you’ll quickly get lots of valuable takeaways. And we can feature more great ideas...