Introducing the Conversational Support Funnel

Introducing the Conversational Support Funnel

If the support community used more frameworks, we’d save a lot of time and effort. Instead of solving common problems and challenges over and over again, each time in a bespoke way, we could follow the formula laid out by frameworks to get to quicker, better answers and help more people along the way. Namely, one another, but also all of our collective customers — and in doing so, we’d accelerate the continued rise of the support function as a whole.

Announcing our 2017 Partners!

We’re happy to announce that this year, Support Driven is partnering with Help Scout, FullStory, Olark, and Guru to help the support community grow and thrive. Partners will provide sponsorship for events like SUPCONF and SDX. They’ll also work closely with us to do...

2017 Support Driven + Help Scout Salary Survey

Last year, we worked with Help Scout to conduct an anonymous salary survey. We wanted to help everyone discover what other people in support were earning and uncover income trends related to company size, local cost of living, and other factors. The results shed some...

Featured Lightning Talk Proposal Roundup!

If you’re going to SUPCONF NYC, you probably already know that we’ll be doing lightning talks as a new way to facilitate conversations and learning for everyone in attendance. We started accepting applications for talks earlier this month, and we’ve...

Call for Lightning Talk Proposals!

Got a story you can share in five minutes? Apply to give a lightning talk at SUPCONF NYC! We’re now accepting proposals through September 26th. How it works The format is similar to Ignite Talks: 5 minutes, 20 slides, auto advancing. There’s no theme requirement. We...