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Support Driven Highlights: 5 tips to find your next job in support

by Romain Lapeyre | Aug 17, 2016 | Career

The #jobs channel contains many helpful conversations from both recruiters and applicants around how to find your next job in support. If you’re thinking about finding a new gig, here are some of the best tips from the community. Create a plan of attack When you...

Support Driven Highlights: How to do meetings with a 24 hour distributed team?

by Romain Lapeyre | Jul 7, 2016 | Articles, Remote

A few days ago, Jordy Webb asked: When you have a distributed team, it can be pretty tricky to hold meetings and make decisions. You want to make sure everyone gets the chance to discuss new plans for the support team. How can you do it when your teammates are not in...

Support Driven Highlights: How to onboard new hires

by Romain Lapeyre | Jun 21, 2016 | Articles, Leadership

Every week, we have great conversations about support and related topics – things like how to deal with your boss, motivate your team, or onboard new hires. As the community grows, it’s becoming challenging to follow these conversations. So...

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The Support Driven Community newsletter goes out every Saturday to customer support pros just like you! Subscribe for curated content: conference updates, selected posts from the SD blog, links to lively conversations from our Slack chat, and customer-related articles we’re reading.



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