Support Driven Expo: Call For Proposals

The time has come to find speakers and workshop leaders for the first ever Support Driven Exposition (SDX)! For SDX, our focus is on actionable takeaways. The entire event is designed to provide our community the skills and knowledge to take their skills to the next...

5 Books You Must Read

…if your work is about providing hospitality on the internet. I spend a lot of time thinking about customer service, and how we can provide really excellent hospitality, and I have made a career out of putting those thoughts into action both on and off of the...

Service and Hospitality are Different Things

Let’s talk about service and hospitality. Relying on one-on-one experiences, on service, to delight your customers when you serve tens of thousands (sometimes millions) of people daily is untenable and inefficient. Service and hospitality. These are two words that we...