Networking Like A Human

Networking Like A Human

The word “networking” makes Sarah Betts cringe. Yet she has a reputation among her friends and coworkers as “The Networking Queen.” She shares how she became so connected, and how she managed to make connections that are meaningful.

Discombobulated Daria Asks:

“How does your team stay focused in the face of the many and diverse needs placed on a support organization? How do you keep the team from getting discombobulated with the sometimes unpredictable nature of tickets, marketing requests, and keeping your docs up to...

Ask Support Driven: Sincerely Saul

Sincerely Saul asks, “As support professionals, we can’t always send every email personally. What automated messages do you use with customers?” From text fill apps to fully automated replies, support professionals have found many ways to provide...