by Sarah Betts | Nov 4, 2016 | Articles
Sincerely Saul asks, “As support professionals, we can’t always send every email personally. What automated messages do you use with customers?” From text fill apps to fully automated replies, support professionals have found many ways to provide...
by Sarah Betts | Oct 28, 2016 | Articles
Admiral Ada asks, “How can I help my frontline support team members flex their leadership muscles?” As a manager, Ada recognizes that frontline people are not just grunts. They are unique humans with diverse skills and talents. What are some methods...
by Sarah Betts | Oct 20, 2016 | Articles
In July of this year, we kicked off a new feature here called Ask Support Driven. The idea was to focus discussion on a single topic for a short while and give everyone a chance to participate, share resources and problem solve. The Success It’s been a success...
by Sarah Betts | Jul 29, 2016 | Announcements, Articles
With close to 1,000 members, the Support Driven chat has become a place to get wonderful encouragement and insight from support pros. We’ve talked about tools, hiring and applying for positions, sticky support situations, food, going above and beyond with...
