Career Timeline: Joe Wegner

Every time I take a look at someone’s resume, I feel like I get a little window into their soul. How do they talk about themselves? What do they think is the best way of delivering that information? In our newest series Career Timelines, members of the Support...

Why Come to SupConf?

Most people look at conferences as a way to network. Sure, there will be the one-off piece of hyper-valuable information imparted in passing through a quick slide in a presentation, or maybe even the potential job opportunity uncovered over drinks but, for the most...

Support Strategy: Swooping versus Pecking

When I was in graduate school one of my professors presented a metaphor for the two different types of writers that he had come across. First, you have the “peckers”: the ones who type out just a few sentences (or words even), and then painstakingly go over them again...

Inbox Inventory Explained

In a world of remote employees, increasingly differentiated and specialized departments and meeting-phobia, keeping everyone in the same loop about what your team is doing and how is hyper-important. The question is, though, how to do it and how to do it in a way that...