Why Come to SupConf?

Most people look at conferences as a way to network. Sure, there will be the one-off piece of hyper-valuable information imparted in passing through a quick slide in a presentation, or maybe even the potential job opportunity uncovered over drinks but, for the most...

Support Strategy: Swooping versus Pecking

When I was in graduate school one of my professors presented a metaphor for the two different types of writers that he had come across. First, you have the “peckers”: the ones who type out just a few sentences (or words even), and then painstakingly go over them again...

Inbox Inventory Explained

In a world of remote employees, increasingly differentiated and specialized departments and meeting-phobia, keeping everyone in the same loop about what your team is doing and how is hyper-important. The question is, though, how to do it and how to do it in a way that...