by Sukhpreet Anand | Nov 10, 2017 | Meetup
Last week, I attended my first remote support meetup. I wanted to share the notes on what we discussed and what we gained – let’s spread the word! Something that we talk about an awful lot in the support industry is being remote: working with remote workers, managing...
by Sukhpreet Anand | Nov 22, 2016 | Articles
Alleviating churn is crucial to the health of your business. Acquiring a new customer costs five times as much as the costs involved in retaining a repeat customer. We have an idea on how we can reduce churn using onboarding. But what about the customers who...
