It’s Time for Terms of Service

It’s Time for Terms of Service

In the early days of Support Driven, we didn’t have any written rules for the community. We were a handful of people chatting about customer support in Slack and we were small enough that most people had a connection with each other. As the community grew, the...
Kickstarting Support Driven Expo Europe

Kickstarting Support Driven Expo Europe

We have some amazing people in our community that live in Europe, and I’m excited to bring everyone together for our very first Support Driven Expo Europe conference on April 1-2 in Belgrade, Serbia. It’s going to be 2 days of talks, workshops, and panels...
Defining Core Values

Defining Core Values

A community is defined by it’s culture and culture is shaped by core values. Core values express what’s important to our community. The Support Driven community didn’t start out with a set of core values that I came up with. Instead, the core values...

Experimenting with Affiliate Programs

We’re always open to new ways our community can interact, so when the idea of running an affiliate program came up, I brought it up to the community in our #about channel a few weeks ago. Those conversations showed that there was potential for affiliate programs...