by Valentina Thörner | Nov 12, 2019 | Articles
The people behind Klaus know that feedback is the most efficient way to grow professionally (they even built a tool for that!). Klaus is sponsoring the #quality channel in the Support Driven Slack and is here to tell you which kind of feedback your support agents...
by Valentina Thörner | Jul 23, 2019 | Articles, Data & Metrics, Featured, Quality
On our quest to help companies increase the quality of their customer service, Klaus is sponsoring the #quality channel in the Support Driven Slack. Here’s our insight into a popular topic discussed in the community: how many factors should we rate when assessing...
