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5 Reasons Why Support Teams Need More Negative Feedback

5 Reasons Why Support Teams Need More Negative Feedback

by Valentina Thörner | Nov 12, 2019 | Articles

The people behind Klaus know that feedback is the most efficient way to grow professionally (they even built a tool for that!). Klaus is sponsoring the #quality channel in the Support Driven Slack and is here to tell you which kind of feedback your support agents...
How many factors should you rate when conducting quality assurance? Here are 3 big ones

How many factors should you rate when conducting quality assurance? Here are 3 big ones

by Valentina Thörner | Jul 23, 2019 | Articles, Data & Metrics, Featured, Quality

On our quest to help companies increase the quality of their customer service, Klaus is sponsoring the #quality channel in the Support Driven Slack. Here’s our insight into a popular topic discussed in the community: how many factors should we rate when assessing...

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  • SD Book Club – Effortless Experience (Chapters 7-8)
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