Support Driven Highlights: Do you invite the customer to ask you or use the royal “we”?
Hey, Support Driven Community. 👋🏻 We’re starting to highlight some questions and answers you’ve all shared via Slack on our blog. We want to showcase your unique perspectives beyond just Slack. If you’re not familiar with our Slack community, it’s full of 8,000+...Origin Stories Episode 2 – Chanita Simms
This week we are joined by Chanita Simms, the founder of Melanin.Tech. M.T is an educational and community building platform meant to unite, inform and encourage Black people in the tech industry. But she got her start doing a handful of odd jobs during college when...Zendesk Highlights: Certification exam, automations and required fields, submit requests preview, restoring Zendesk Guide/KB
We’re sharing highlights from our #u-zendesk channel in our Slack community, we hope this will be useful for people. Let’s get into this week’s highlights. Hello! Has anyone taken the certification exam for Zendesk? I’m considering becoming certified in Guide...Zendesk Highlights: Help Center articles visibility, Spam via web forms and Best time for hiring Ops Manager
We’re sharing highlights from our #u-zendesk channel in our Slack community, we hope this will be useful for people. Let’s get into this week’s highlights. Silly q, probably: once we’ve enabled Guide and begun creating articles, how do I ensure related articles are...Welcoming new people into the Support Driven community
Meet Kristi Thompson, who after a few years as a kindergarten teacher decided to transition into a career in customer support.How Saastr Has Adapted to the Pandemic – Inside Support Driven Podcast
A lightly edited transcript of the episode follows. Scott Tran I’m super curious to hear what’s going on with SaaStr, just how you’ve handled the pandemic and how that shifted things for you? Bryan Elsesser Yeah, it’s a good question. ...
Support Driven Highlights: Career advice/guidance from senior directors or vice presidents
Hey, Support Driven Community. 👋🏻 We’re starting to highlight some questions and answers you’ve all shared via Slack on our blog. We want to showcase your unique perspectives beyond just Slack. If you’re not familiar with our Slack community, it’s full of 8,000+...How to optimise your macros usage in Zendesk
Hi all! 👋 I am very happy to proceed with my series of Zendesk optimization posts. You can find previous ones about general Zendesk setup, ultimate optimization checklist, ideal KPI system, and excellent ticket categorization. This very post is based on those...
What “The Office” Teaches us About Personal Service
The U.S. adaptation of “The Office” can’t teach us anything about customer service or CX, or can it? This article will break down Robert California’s speech and reveal how much truth is in his words.