Hey folks! 2020 is just around the corner, and you know what that means, right? The 2019 Salary Survey is here!
Past, present, and future conditions can affect how you forecast your team’s growth. Andrea Silas, VP of Technical Support at DreamHost, shares variables to consider when forecasting, and which ones to begin with.
We’re excited to launch a series of webinars to provide location-agnostic ways for support leaders to ask questions and be involved in deeper conversations on topics like remote leadership, hiring, and striking the right balance between answering customers in the queue, supporting your team, and engaging with the rest of your company.