Origin Stories Episode 2 – Chanita Simms

This week we are joined by Chanita Simms, the founder of Melanin.Tech. M.T is an educational and community building platform meant to unite, inform and encourage Black people in the tech industry. But she got her start doing a handful of odd jobs during college when...

How to optimise your macros usage in Zendesk

Hi all! 👋 I am very happy to proceed with my series of Zendesk optimization posts. You can find previous ones about general Zendesk setup, ultimate optimization checklist, ideal KPI system, and excellent ticket categorization. This very post is based on those...