Support Driven

Working Remotely during Social Distancing: A Survival Guide

by kallenkbakas | Mar 23, 2020 | Articles

With the current concerns around COVID-19, many of us have found ourselves in a position in which we are now being asked to work from home for the next several weeks. Working from home can be an amazing experience but it also has its own unique situations and...

Volunteer for Support Driven Summit 2020- Portland!

by Brittany Ferguson | Feb 18, 2020 | Featured, Leadership Summit 2020

We’re getting ready for the Support Driven Leadership Summit 2020- Portland conference and we would love to have your help at the event! Volunteers will have the chance to contribute to and participate at the Leadership Summit: meet attendees and speakers, provide...

2020 Customer Support Conferences- Updated 3/12/2020

by Brittany Ferguson | Jan 24, 2020 | Europe Expo 2020, Events, Leadership Summit 2020, Resources

This post has been updated 3/12/2020. Due to COVID-19 (coronavirus), many upcoming events have been cancelled, postponed, or gone virtual. Please check websites for the most up-to-date information. What could be better than getting Support Driven members together in...

When you find yourself unemployed

by Craig Stoss | Jan 16, 2020 | Articles

When you find yourself suddenly out of work, emotions can run high. Adrenaline, anger, sadness, anxiety, among others, are likely pumping through your veins

SD Europe Expo 2020: Speaker Applications Due Wednesday, February 12

by Brittany Ferguson | Dec 19, 2019 | Europe Expo 2020, Events, Expo Europe

In 2019 Support Driven held the first Europe Expo in Belgrade, and we’re happy to announce that we’ll be hosting another Europe Expo in Prague in 2020! That said, we are now accepting proposals to speak at the Support Driven Europe Expo in Prague, Czech Republic on...

SD Book Club – Effortless Experience (Chapters 7-8)

by Brian Kerr | Dec 2, 2019 | Career Development, Reads

The Support Driven Book Club met for the 4th time to discuss The Effortless Experience. In the last meeting for this round of the SD book club, we covered the seventh and eight chapters. The seventh chapter focused on making low effort initiatives stick within an...

SD Leadership Summit 2020: Startup Edition: Speaker Applications Due Friday, December 20

by Brittany Ferguson | Nov 21, 2019 | Events, Leadership, Leadership Summit 2020

2019 was another hallmark year for Support Driven Leadership Summit, and we can’t wait to do it again! We’re now accepting proposals to speak at the Support Driven Leadership Summit: Startup Edition in Portland, OR on April 1-2, 2020! Who is the intended audience...

2019 Customer Support Salary Survey

by Scott | Nov 20, 2019 | Articles

Hey folks! 2020 is just around the corner, and you know what that means, right? The 2019 Salary Survey is here!

5 Reasons Why Support Teams Need More Negative Feedback

by Valentina Thörner | Nov 12, 2019 | Articles

The people behind Klaus know that feedback is the most efficient way to grow professionally (they even built a tool for that!). Klaus is sponsoring the #quality channel in the Support Driven Slack and is here to tell you which kind of feedback your support agents...

On-Boarding in a Distributed World – Best Practices and Perspective

by Mercer Smith-Looper | Oct 29, 2019 | Articles, Featured, Remote

When people hear “remote work” or “work from home” they almost always think that the person they’re talking to really just means sitting in front of the TV watching Buffy reruns with Slack open on their laptop on the coffee table. However, a recent study by IWG found...