When you find yourself unemployed
When you find yourself suddenly out of work, emotions can run high. Adrenaline, anger, sadness, anxiety, among others, are likely pumping through your veins
SD Europe Expo 2020: Speaker Applications Due Wednesday, February 12
In 2019 Support Driven held the first Europe Expo in Belgrade, and we’re happy to announce that we’ll be hosting another Europe Expo in Prague in 2020! That said, we are now accepting proposals to speak at the Support Driven Europe Expo in Prague, Czech Republic on...
SD Book Club – Effortless Experience (Chapters 7-8)
The Support Driven Book Club met for the 4th time to discuss The Effortless Experience. In the last meeting for this round of the SD book club, we covered the seventh and eight chapters. The seventh chapter focused on making low effort initiatives stick within an...
SD Leadership Summit 2020: Startup Edition: Speaker Applications Due Friday, December 20
2019 was another hallmark year for Support Driven Leadership Summit, and we can’t wait to do it again! We’re now accepting proposals to speak at the Support Driven Leadership Summit: Startup Edition in Portland, OR on April 1-2, 2020! Who is the intended audience...2019 Customer Support Salary Survey
Hey folks! 2020 is just around the corner, and you know what that means, right? The 2019 Salary Survey is here!
5 Reasons Why Support Teams Need More Negative Feedback
The people behind Klaus know that feedback is the most efficient way to grow professionally (they even built a tool for that!). Klaus is sponsoring the #quality channel in the Support Driven Slack and is here to tell you which kind of feedback your support agents...On-Boarding in a Distributed World – Best Practices and Perspective
When people hear “remote work” or “work from home” they almost always think that the person they’re talking to really just means sitting in front of the TV watching Buffy reruns with Slack open on their laptop on the coffee table. However, a recent study by IWG found...