Support Driven Blog
Expo Americas Recap Blog Post
Wow! What an incredible time was had at Support Driven Expo Americas. We owe a HUGE thank-you to all the volunteers, speakers, sponsors, and attendees that made it such an incredible experience. Events like this are completely possible because of the dedication of...
Are You Ready For Support Driven Leadership Summit? | SD Leadership Summit Update 1
Calling all leaders! The Support Driven Leadership Summit is on the horizon. This two and a half day event is dedicated to helping you craft your leadership skills through interactive sessions, lightning talks, and opportunities to network with other professionals. ...
How many factors should you rate when conducting quality assurance? Here are 3 big ones
On our quest to help companies increase the quality of their customer service, Klaus is sponsoring the #quality channel in the Support Driven Slack. Here’s our insight into a popular topic discussed in the community: how many factors should we rate when assessing...
Becoming a Better Teammate: Leadership Skills in a Non-leadership role
Dennis presented this as a workshop at SD Expo Americas. He also shared his slide deck here. Thanks Dennis! -- Andrea B. Some say that leaders are born not made -- I don’t agree. I’ve never seen babies lead teams before. Some people are more naturally able to assume a...
Marketing yourself on Linkedin – How to get people queuing up to see your skills
We've seen lots of questions about updating LinkedIn profiles in the Support Driven Slack, especially in the #career-development channel when someone is on a job-hunt and wants to make sure they are representing themselves well to potential employers. Charlotte Ward...
Getting Our Stories Straight: How to Deliver Consistent Communication in an Omnichannel World
Leslie presented this as a workshop at SD Expo Americas. Thank you, Leslie! -- Andrea B. You know that scene in the heist movie? The one that comes right after the criminals rob the bank but right before the cops bust in? When the ringleader says, “We’ve got to get...
Celebrate Expo at These Community Events! | SD Expo Americas Update
This is not a drill: SD Expo Americas is next week! If you haven't secured your ticket yet, make sure to secure your space soon. You can expect to walk away from the event with all kinds of new information and insights, but Expo is certainly not all work no play! Keep...
Don’t Let Imposter Syndrome Hold You Back
Building a career in support can be a daunting endeavor. Many companies don’t have a clear career path for their support teams and the industry is changing and growing constantly. So it’s easy to find yourself asking where do I even begin, when it comes to finding...
Your SD Expo Americas Checklist | SD Expo Americas Update
With only two weeks to go until SD Expo Americas, you're probably planning your Expo experience; we know we are! Use this handy list to get familiar with all the info you need to have an unforgettable experience. Your two-week checklist Download the app:...