How to Score the Best Hotel Deal | SD Expo Europe Update
We’re in the final stretch of our SD Expo Europe Kickstarter, and have raised $15,936 USD to date! There are still 11 days left to contribute in order to take advantage of the Kickstarter backer perks, and we’re turning our attention to crafting an incredible...
Where to start to build a local Support Driven community from scratch
Each local ecosystem is unique and has its own dynamic. You know better than everyone your town, your country and your people. You know how they prefer to interact and network with each other, what are the cultural aspects that affect their work and what are their...
A Love Letter to Belgrade | SD Expo Europe Update
Happy Valentines Day, SD! Today is the perfect moment to share a love letter to the city of Belgrade where we’ll be hosting SD Expo Europe in only a few short weeks, as well as share our most heartfelt thank you to the community for the incredible support we’ve...
He’s a customer and he’s angry. What do you do?
Every time I train a new colleague and the time comes for them to speak to their first customer, I see the same look in their eyes: what if something goes wrong? I was recently asked if I know how to deal with angry customers instinctively or whether there is a “cheat...
Speaker tip: publish online after your presentation
One of my favorite pieces of advice when I gave my first public presentation was this: as you’re preparing, write your presentation in blog post format, include your slide deck in the blog post, and schedule the post to go live during or adjacent to the time of your...
Early bird tickets are available for SD Expo Americas!
Support Driven Expo is returning to Portland, Oregon, this July 11-12. Now that the conference has expanded across the Atlantic and there are two Expos, the Portland event has a new name: SD Expo Americas. If you’re seeing all the excitement around SD Expo...
Kickstarter, Community, and Speaker Sneak Peeks! – SD Expo Europe Update
Kickstarter Update Not even one week into our Support Driven Expo Europe Kickstarter, and we’ve already hit 85% of our fundraising goal for the event: $8,549 has been raised since our launch earlier this week! This is our largest fundraising initiative for the event,...
Communication to build a remote culture
A distributed workforce is the most effective way to build a company… Talent and intelligence are equally distributed around the world but opportunity is not. – Matt Mullenweg Founder and CEO of Automattic, the company behind WordPress.com WooCommerce, and...
Host or Suggest A Community Meetup at Support Driven Expo Europe
Want to meet up with people from the Support Driven community while in Belgrade for SD Expo Europe? Here’s how.