by Vicki Laninga | May 9, 2019 | Events, SD Expo, SD Expo Americas
We’re only nine weeks away from SD Expo Americas — officially in the single-digits! With the full schedule established, we’re turning our attention to the details. Make yourself at home Support Driven Expo is Americas is July 11-12, so it’s...
by Brittany Ferguson | May 8, 2019 | Events, SD Expo, SD Expo Americas
We’re getting ready for the 2019 Support Driven Expo Americas and we would love to have your help at the event! Volunteers will have the chance to contribute to and participate in Expo Americas: meet attendees and speakers, provide support for the conference, attend...
by Andrea Badgley | May 7, 2019 | Articles, Events, Speaker Guide
Lisa Hunt has been an active member of Support Driven for many years — in the Slack, organizing London Support Driven meetups, and volunteering, speaking at, or attending nearly every Support Driven conference ever produced. She got involved at a new level in...
by Andrea Badgley | May 3, 2019 | Speaker Guide
I spoke with Ruth shortly after she finished presenting at SD Expo Europe, and she said something that made me want to learn more about how she prepared her workshop: she knew it was important to share insights from Intercom’s experience with rolling out weekend...
by Vicki Laninga | May 2, 2019 | Events, SD Expo, SD Expo Americas
In the lead-up for July 11-12 Support Driven Expo Americas in Portland, you can expect a weekly update from the organizing team. Every Thursday, we’ll share news about what you can look forward to at the conference. We’ll also be highlighting a handful of speakers and...
by Andrea Badgley | May 1, 2019 | Announcements, Events, Leadership, Summit
Support Driven Leadership Summit was a success in 2018 — it sold out and had a waiting list we were not able to get through. This shows us that the Support Driven community values a Customer Support leadership conference. So we’re doing it again! The 2019...
by Lucy Jasper | Apr 30, 2019 | Featured, Leadership
As part of the Influx sponsorship of the #leadership channel, we wanted to find and share simple techniques to build better support teams. We’ve learned so much from the #leadership channel over the last two years, and we thought we could contribute by pulling out...
by Vicki Laninga | Apr 25, 2019 | Announcements, Events, SD Expo, Summit
It’s already been an exciting year for the Support Driven community. SD Expo Europe marked our first international conference, and we’re thrilled to bring together so many incredible customer support professionals to meet and learn from each other. If you’re curious...
by Vicki Laninga | Apr 24, 2019 | SD Expo Europe
It’s hard to believe that Support Driven Expo Europe is already three weeks behind us! Now that the jet-lag has subsided, we want to take a moment to reflect on the event and share our wholehearted thank-yous with everyone who helped to make it happen. By the numbers...
by Sahra Santosha | Apr 23, 2019 | Speaker Guide
Sahra Santosha, aka @fairyqueen in the Support Driven Slack, presented a workshop at Support Driven Expo Europe in Belgrade, and the conference attendees gave glowing feedback about her session. One commented, “I want to be Sahra when I grow up!” I asked...
