by Sarah Betts | Jan 31, 2019 | Articles, Essentials of Support
“Non-Violent Communication, A Language of Life” by Dr. Marshall Rosenberg Dr Michael Rosenberg’s Non-Violent Communication is probably not on many must-read support book lists. I’d like to change that. I first read NVC 5 years ago as I was...
by Charlotte Ward | Jan 29, 2019 | Career, Challenge, Featured
I’ve always been frustrated by the all-too-common attitude that tech support is not a career in its own right. In my experience, many people just starting out in their professional-technical life view support as only a stepping stone, not a destination in its own...
by Andrea Badgley | Jan 28, 2019 | Events
A couple of weeks ago I attended the CCW Winter conference in Nashville, Tennessee. With speakers from large companies like HBO, Verizon, and Subway, and with attendees in business casual attire that, for the SD crowd, tended more towards business than casual (no...
by Vicki Laninga | Jan 25, 2019 | SD Expo Europe
Hi SD! With our Kickstarter launch date of Feb. 4 quickly approaching, we’re excited to start getting ticketing ready for you and to put together the program schedule to share all the things you’ll get to learn. Schedule The event schedule for SD Expo...
by Andrea Badgley | Jan 24, 2019 | Articles, Knowledge Management
FAQ’s are a great way for users to find answers to questions and reduce the burden on customer support. Great FAQ’s are well written and here are 6 ways to write a winning FAQ page. Image by photosteve101 This post was originally shared by Scott on Oct 5,...
by Sarah Chambers | Jan 23, 2019 | Events, SD Expo Europe
At our last event we gave away 13 scholarships to deserving individuals. Of this group, 85% had never attended an SD conference before. We hope to continue providing opportunities for new friends to attend and learn from the Support Driven community. That could be you...
by Vicki Laninga | Jan 17, 2019 | SD Expo Europe
There’s officially less than three months until SD Expo Europe, and the team is hard at work preparing for the big day. This week, we’re diving into the experience for conference visitors to ensure an incredible stay in Belgrade. Volunteer for Support Driven...
by Andrea Badgley | Jan 16, 2019 | Events, SD Expo Europe
It’s time to start organizing community meetups and day-of volunteers for SD Expo Europe, and we need your help! Volunteers will have the chance to contribute to and participate in Expo Europe. As a volunteer, you’ll have a chance to engage with Expo-goers...
by Vicki Laninga | Jan 10, 2019 | Events, SD Expo Europe
Hey Support Driven! Vicki here, the SD Communications and Marketing Associate. Support Driven Expo Europe is fast approaching– we’re only 12 weeks away! The SD team wants to keep you in the loop on the latest news about the conference. Leading up to the event,...
by Andrea Badgley | Jan 7, 2019 | Events
I am excited to attend Customer Contact Week’s CCW Nashville next week. You may have seen us Tweeting about it from the Support Driven Twitter account, and maybe some of you picked up discounted tickets through our partnership with CCW. If you haven’t but...
