Why support?

Why support?

I’ve always been frustrated by the all-too-common attitude that tech support is not a career in its own right. In my experience, many people just starting out in their professional-technical life view support as only a stepping stone, not a destination in its own...
Customer Contact Week (CCW) Nashville Highlights

Customer Contact Week (CCW) Nashville Highlights

A couple of weeks ago I attended the CCW Winter conference in Nashville, Tennessee. With speakers from large companies like HBO, Verizon, and Subway, and with attendees in business casual attire that, for the SD crowd, tended more towards business than casual (no...
Support Driven Expo Europe – Update 2

Support Driven Expo Europe – Update 2

There’s officially less than three months until SD Expo Europe, and the team is hard at work preparing for the big day. This week, we’re diving into the experience for conference visitors to ensure an incredible stay in Belgrade. Volunteer for Support Driven...
Support Driven Expo Europe –  Update 1

Support Driven Expo Europe – Update 1

Hey Support Driven! Vicki here, the SD Communications and Marketing Associate. Support Driven Expo Europe is fast approaching– we’re only 12 weeks away! The SD team wants to keep you in the loop on the latest news about the conference. Leading up to the event,...
CCW Nashville is coming up!

CCW Nashville is coming up!

I am excited to attend Customer Contact Week’s CCW Nashville next week. You may have seen us Tweeting about it from the Support Driven Twitter account, and maybe some of you picked up discounted tickets through our partnership with CCW. If you haven’t but...