Bad Career Advice: Jack Jenkins

Jack Jenkins, a hip-hop loving father of two, works remotely from New Zealand as a Customer Support Engineer for Intercom. In this piece, he shares with us some of the worst career advice he’s ever received. Got some bad advice you wanna share? Reach out to me...

How to Write a Pitch

As a human being, it’s very likely that you’ve got a ton of great ideas swimming around in that head of yours. Maybe you even have so many ideas that you don’t know where to put them all—they don’t all fit on your blog, or your friend’s blogs, or your company’s blogs....

Career Timeline: Joe Wegner

Every time I take a look at someone’s resume, I feel like I get a little window into their soul. How do they talk about themselves? What do they think is the best way of delivering that information? In our newest series Career Timelines, members of the Support...
Remote Support Meet-Up Notes

Remote Support Meet-Up Notes

Last week, I attended my first remote support meetup. I wanted to share the notes on what we discussed and what we gained – let’s spread the word! Something that we talk about an awful lot in the support industry is being remote: working with remote workers, managing...
Introducing Voices of Customer Support

Introducing Voices of Customer Support

You might have noticed some of my posts in the #chit-chat channel lately asking about content: what are people interested in writing, what are people interesting in reading,do people even care about content anymore?!?! Funnily enough: they totally do. So, Support...