Why support?

Why support?

I’ve always been frustrated by the all-too-common attitude that tech support is not a career in its own right. In my experience, many people just starting out in their professional-technical life view support as only a stepping stone, not a destination in its own...
Customer Contact Week (CCW) Nashville Highlights

Customer Contact Week (CCW) Nashville Highlights

A couple of weeks ago I attended the CCW Winter conference in Nashville, Tennessee. With speakers from large companies like HBO, Verizon, and Subway, and with attendees in business casual attire that, for the SD crowd, tended more towards business than casual (no...
Support Driven Expo Europe – Update 2

Support Driven Expo Europe – Update 2

There’s officially less than three months until SD Expo Europe, and the team is hard at work preparing for the big day. This week, we’re diving into the experience for conference visitors to ensure an incredible stay in Belgrade. Volunteer for Support Driven...