Support Driven Blog
Somehow I Manage: Leading with Vulnerability
Leadership Building Block #1: Advocacy Welcome to the first installment of “Somehow I Manage: Building Blocks of Leadership”. If you’re new to the series, check out this prelude article that’ll give you more info on what we’re diving into. Before we jump into the...
Weekly Hiring Round Up – June 14th, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
Candidate Advocacy Meeting 3 – Notes (June 12th, 2020)
Attendees: Scott, Brittany, Craig, Heather, Harsha, Lilly Note: Meeting will be held weekly (until further notice). On the backend, we will use Basecamp/Google Drive as a place to keep all the info together. This meeting was a split between discussing the Aspire...
Somehow I Manage: The Building Blocks of Leadership
Chapter 1. Everyone loves the guy with a stick of gum. Manage other people? Hell no. Let’s face it: leading people can be a challenge; a challenge that no one wants. As it turns out, that’s not bullsh*t. CareerBuilder’s survey conducted in 2014 with approximately...
Remote Workforce Management Strategies That Don’t Micromanage
This is supported content from supporting company Klaus; if you’re curious about joining Support Driven’s supporting companies click here. https://youtu.be/RagZZytZCZI Åsa Nyström, VP of Customer Advocacy at Buffer, shares how her remote team keeps connected and...
Weekly Hiring Round Up – June 8th, 2020
Hiring managers post their jobs in the Support Driven community to find the best candidates. We also share jobs we've found through our professional network that we think are worth paying attention to. This post is a small sample of those jobs and some of the great...
How to set up an “ideal” KPI system for your customer support
Any customer support manager is challenged to manage the customer support team and systems efficiently and with less internal frictions. The KPI system is a managerial tool to govern and monitor the process in an organized way.
Candidate Advocacy Meeting 2 – Notes (June 3rd, 2020)
Attendees: Scott, Brittany, Elena Note: Meeting will be held weekly (until further notice). On the backend, we will use Basecamp/Google Drive as a place to keep all the info together. Three Major Focuses: Candidate Spotlight, Job Board Weekly RoundUp, Story Collection...
Candidate Advocacy Meeting 1 – Notes (May 27th, 2020)
Attendees: Scott, Brittany, Lilly, Harsha Note: Meeting will be held weekly (until further notice). On the backend, we will use Basecamp/Google Drive as a place to keep all the info together. Three Major Focuses: Job Board, Information Release (Notes) and Story...