Organize A Track At SDX 2018

Organize A Track At SDX 2018

SDX is coming back for a second and even more exciting year – more workshops, more talks, on more topics you want to learn about. The tracks for SDX 2018 are: Essentials Of Support Moving To Management Running The Support Department Customer Success Support...
Empowering The Customer Support Department

Empowering The Customer Support Department

A few weeks ago, Todd Curtis, Chief Customer Officer at YNAB, asked if I knew of any surveys or reports that had operational data for support departments. Things like budgets, head counts, size of customer base, and other department level data. Unfortunately for Todd,...
Support Driven Fall 2017 Writing Challenge

Support Driven Fall 2017 Writing Challenge

While we do a lot of writing as Customer Support Professionals, we rarely take the chance to write for fun.   We often say things like: I really should do a post on that or I’d love to have more time to write, but life happens and those great pieces never quite...
The SUPCONF Fall 2017 Mega Post

The SUPCONF Fall 2017 Mega Post

We’ve got a lot of great new things happening at SUPCONF Fall 2017 in Atlanta and this is the place to keep track of it all. Check out the list below for all the things we’ve got planned and come back before the event to get the latest details. Looking for...
Meet Claire Lew – SUPCONF Fall 2017 Keynote Speaker

Meet Claire Lew – SUPCONF Fall 2017 Keynote Speaker

I’m excited to announce Claire Lew will be the closing keynote at SUPCONF Fall 2017! Who is Claire Lew Claire is the CEO of Know Your Company, a software tool that helps uncover insights from the people in your company. She’s worked with several companies...

Apply Now For A Scholarship Ticket To SUPCONF Fall 2017

Thanks to our scholarship sponsors, we’re excited to offer a scholarship ticket program for SUPCONF Fall 2017! Our scholarship sponsors (in alphabetical order): FullStory – What do you want to know about your customer experience? Guru – Be an expert, everywhere you...

HelpU – customer service education coming soon

I was a web designer during the Age of Geocities & Angelfire, when we learned mostly through experimentation and the magic of “view source”. When it comes to customer support, especially the human, helpful, personal, Support Driven type, we’re still in our own...
SDX 2017 Blog Post Roundup

SDX 2017 Blog Post Roundup

I have been back from Portland for a bit over a week – but I feel like my heart just left SDX!  I had such an amazing time getting to learn from and connect with so many folks in our amazing community! Before we get too far back in to our “normal”...