by Scott | Sep 29, 2018 | About SD
A community is defined by it’s culture and culture is shaped by core values. Core values express what’s important to our community. The Support Driven community didn’t start out with a set of core values that I came up with. Instead, the core values...
by Scott | Aug 16, 2018 | About SD
We’re always open to new ways our community can interact, so when the idea of running an affiliate program came up, I brought it up to the community in our #about channel a few weeks ago. Those conversations showed that there was potential for affiliate programs...
by Diana Potter | Aug 8, 2018 | About SD, Knowledge Management
Support Driven is a community full of amazing people with amazing knowledge. However, for anyone new it’s a bit of a deep dive into an overwhelming sea of information. Even people who have been members for a few years can get lost in the onslaught. To help keep the...
by Scott | Apr 10, 2018 | About SD, Announcements, Events, Webinars
Serving the Support Driven community is at the heart of everything we do and I’m always looking for ways we can bring more value to the community. Sometimes that leads to mashing up ideas that we’re familiar with, like combining webinars with an AMA in the...
by Scott | Jan 18, 2018 | About SD, Events, SD Expo Europe
We first brought the Support Driven community together at a conference in May of 2016 at Automattic’s space in San Francisco. Since then, we regularly get questions from our European community asking when we’ll organize an EU conference. It’s...
by Heidi Craun | Dec 13, 2017 | About SD
When Scott started the Support Driven Slack community in 2014, it was a handful of passionate support pros he had interviewed on his podcast. The community served as an active place for us to have support conversations, learn from each other, and grow our expertise....
