by Andrea Badgley | Aug 12, 2019 | About SD, Articles, Operations
Photo of Atual Gawande’s Checklist Manifesto from Support Driven book club In the past 18 months since I joined Support Driven, we’ve moved from a dependency on one person’s expertise (hi Scott!) to scalable, documented processes for producing...
by Andrea Badgley | May 24, 2019 | About SD, Announcements
Photo from SUPCONF Seattle, spring 2017 A few months ago, someone in the Support Driven Slack had a fantastic idea: let’s create a space where we can give a shout-out to folks doing things that make the community the special place that it is. Maybe they helped...
by Scott | Apr 11, 2019 | About SD, Announcements, Articles
In the early days of Support Driven, we didn’t have any written rules for the community. We were a handful of people chatting about customer support in Slack and we were small enough that most people had a connection with each other. As the community grew, the...
by Georgia Tsiamanta | Feb 19, 2019 | About SD, Articles, Expo Europe, Featured
Each local ecosystem is unique and has its own dynamic. You know better than everyone your town, your country and your people. You know how they prefer to interact and network with each other, what are the cultural aspects that affect their work and what are their...
by Scott | Sep 29, 2018 | About SD
A community is defined by it’s culture and culture is shaped by core values. Core values express what’s important to our community. The Support Driven community didn’t start out with a set of core values that I came up with. Instead, the core values...
by Scott | Aug 16, 2018 | About SD
We’re always open to new ways our community can interact, so when the idea of running an affiliate program came up, I brought it up to the community in our #about channel a few weeks ago. Those conversations showed that there was potential for affiliate programs...
