A few weeks ago, Todd Curtis, Chief Customer Officer at YNAB, asked if I knew of any surveys or reports that had operational data for support departments. Thing...
While we do a lot of writing as Customer Support Professionals, we rarely take the chance to write for fun.
We often say things like: I really should do a po...
We've got a lot of great new things happening at SUPCONF Fall 2017 in Atlanta and this is the place to keep track of it all. Check out the list below for all th...
I'm happy to announce that Michael Redbord will be the opening keynote at SUPCONF Fall 2017!
Who is Michael Redbord?
Michael Redbord is the VP of Services &...
I'm excited to announce Claire Lew will be the closing keynote at SUPCONF Fall 2017!
Who is Claire Lew
Claire is the CEO of Know Your Company, a software to...
Thanks to our scholarship sponsors, we’re excited to offer a scholarship ticket program for SUPCONF Fall 2017!
Our scholarship sponsors (in alphabetical order)...
I was a web designer during the Age of Geocities & Angelfire, when we learned mostly through experimentation and the magic of “view source”.
When it comes ...
I have been back from Portland for a bit over a week - but I feel like my heart just left SDX! I had such an amazing time getting to learn from and connect wit...
The next SUPCONF will be in Atlanta on November 6-7 and we have a handful of early bird tickets available on the site.
As a member of the Support Driven Slac...
SUPCONF Fall 2017 is coming to Atlanta on November 6-7 and we want to hear your ideas!
We're looking for talks that fit within the 4 themes we have for SUPCONF...
