How to optimise your macros usage in Zendesk
Hi all! 👋 I am very happy to proceed with my series of Zendesk optimization posts. You can find previous ones about general Zendesk setup, ultimate optimization checklist, ideal KPI system, and excellent ticket categorization. This very post is based on those...
What “The Office” Teaches us About Personal Service
The U.S. adaptation of “The Office” can’t teach us anything about customer service or CX, or can it? This article will break down Robert California’s speech and reveal how much truth is in his words.
Support Driven Highlights: Does anyone have CS foundational readings or resources?
Hey, Support Driven Community. 👋🏻 We’re starting to highlight some questions and answers you’ve all shared via Slack on our blog. We want to showcase your unique perspectives beyond just Slack. If you’re not familiar with our Slack community, it’s full of 8,000+...