by Génesis Celis | May 13, 2021 | Articles, Highlights
Hey, Support Driven Community. 👋🏻 We’re starting to highlight some questions and answers you’ve all shared via Slack on our blog. We want to showcase your unique perspectives beyond just Slack. If you’re not familiar with our Slack community, it’s full of 8,000+...
by Georgia Tsiamanta | May 12, 2021 | Articles, Highlights, Zendesk
We’re sharing highlights from our #u-zendesk channel in our Slack community, we hope this will be useful for people. Let’s get into this week’s highlights. Hello! Has anyone taken the certification exam for Zendesk? I’m considering becoming certified in Guide...
by kamardudar | May 5, 2021 | Articles
We’re sharing highlights from our #u-zendesk channel in our Slack community, we hope this will be useful for people. Let’s get into this week’s highlights. Silly q, probably: once we’ve enabled Guide and begun creating articles, how do I ensure related articles are...
by supportdrivengadis | Apr 26, 2021 | Articles, Inside Support Driven
A lightly edited transcript of the episode follows. Scott Tran I’m super curious to hear what’s going on with SaaStr, just how you’ve handled the pandemic and how that shifted things for you? Bryan Elsesser Yeah, it’s a good question. ...
by Génesis Celis | Apr 2, 2021 | Articles, Highlights
Hey, Support Driven Community. 👋🏻 We’re starting to highlight some questions and answers you’ve all shared via Slack on our blog. We want to showcase your unique perspectives beyond just Slack. If you’re not familiar with our Slack community, it’s full of 8,000+...
by kamardudar | Mar 31, 2021 | Articles
Hi all! 👋 I am very happy to proceed with my series of Zendesk optimization posts. You can find previous ones about general Zendesk setup, ultimate optimization checklist, ideal KPI system, and excellent ticket categorization. This very post is based on those...
