Better, Faster, Stronger: Unlocking the Benefits of Agile Performance Management for Remote Teams
How do you measure the performance of remote employees? Many companies, moving from a traditional office model, still struggle with getting things right when it comes to ensuring that their remote employees stay productive without having someone looking over their shoulder. In this article we describe how by unlocking the benefits of Agile Performance Management, you can continuously measure and boost the performance of your team.
The secret communication tool for handling your users’ cultural differences… elegantly
Born in Germany, having lived in Scotland, England and the Netherlands and having designed customer care comms in over 20 languages, cultural differences are part of my everyday life. And I’m sure it’s the same for you, too. Almost every company now sells to people...
Automate your incident communication process (without losing the human touch)
This article was produced in collaboration with Statuspage as part of our supported channels program. We appreciate their support as it helps us invest in content for the greater Support Driven community. Want to be part of the discussion? Join us in #incident-comms...
Learn User Support Course Recap
Learn about Support Driven and Automattic’s partnership to help women develop skills for a career in user support.