6 Things to Consider when Considering Outsourcing
There are six very important things to consider when thinking about using an outsourcing provider.
Applications for the SD Leadership Summit Scholarship are Open! | SD Leadership Summit Update
It’s hard to believe that August is already here! Autumn is just around the corner, which means that the Support Driven Leadership Summit is as well. We’re only two short months away from the event, so keep reading to learn about resources available to...
Expo Americas Recap Blog Post
Wow! What an incredible time was had at Support Driven Expo Americas. We owe a HUGE thank-you to all the volunteers, speakers, sponsors, and attendees that made it such an incredible experience. Events like this are completely possible because of the dedication of...
How many factors should you rate when conducting quality assurance? Here are 3 big ones
On our quest to help companies increase the quality of their customer service, Klaus is sponsoring the #quality channel in the Support Driven Slack. Here’s our insight into a popular topic discussed in the community: how many factors should we rate when assessing...