The Best Way To Connect with the Community at SD Expo Americas | Support Driven Americas Update
One of the benefits of bring Support Driven events to a variety of cities is the opportunity to learn more about cities across the country — and across the world. Portland is a city known for its unique and diverse culture. What better way to learn about the...
Workshop Tips from Karissa Van Baulen, presenter at SD Expo Europe
Karissa received high praise for her workshop at Support Driven, with one attendee saying, “The best session so far… Great examples and greats tips for us who need this help. Real GREAT session.” I wanted to understand more about how Karissa made her...
Behind-the-scenes: insights from Workshop Coordinator (and presenter) Lisa Hunt
Lisa Hunt has been an active member of Support Driven for many years — in the Slack, organizing London Support Driven meetups, and volunteering, speaking at, or attending nearly every Support Driven conference ever produced. She got involved at a new level in...
It’s Time for Terms of Service
In the early days of Support Driven, we didn’t have any written rules for the community. We were a handful of people chatting about customer support in Slack and we were small enough that most people had a connection with each other. As the community grew, the...
Better, Faster, Stronger: Unlocking the Benefits of Agile Performance Management for Remote Teams
How do you measure the performance of remote employees? Many companies, moving from a traditional office model, still struggle with getting things right when it comes to ensuring that their remote employees stay productive without having someone looking over their shoulder. In this article we describe how by unlocking the benefits of Agile Performance Management, you can continuously measure and boost the performance of your team.