by kallenkbakas | Mar 23, 2020 | Articles
With the current concerns around COVID-19, many of us have found ourselves in a position in which we are now being asked to work from home for the next several weeks. Working from home can be an amazing experience but it also has its own unique situations and...
by Craig Stoss | Jan 16, 2020 | Articles
When you find yourself suddenly out of work, emotions can run high. Adrenaline, anger, sadness, anxiety, among others, are likely pumping through your veins
by Scott | Nov 20, 2019 | Articles
Hey folks! 2020 is just around the corner, and you know what that means, right? The 2019 Salary Survey is here!
by Valentina Thörner | Nov 12, 2019 | Articles
The people behind Klaus know that feedback is the most efficient way to grow professionally (they even built a tool for that!). Klaus is sponsoring the #quality channel in the Support Driven Slack and is here to tell you which kind of feedback your support agents...
by Mercer Smith-Looper | Oct 29, 2019 | Articles, Featured, Remote
When people hear “remote work” or “work from home” they almost always think that the person they’re talking to really just means sitting in front of the TV watching Buffy reruns with Slack open on their laptop on the coffee table. However, a recent study by IWG found...
by Whitney Puidokas | Oct 10, 2019 | Articles
Customer Service Week 2019 is upon us and we’ve been busy showing love for our front line team! This is a great time of year to acknowledge and thank the people in your company who care for your most valuable asset– your customers! Here are the four ways we celebrated...
