by Agata Krzysztofik | Apr 2, 2019 | Articles, Featured, Leadership
How do you measure the performance of remote employees? Many companies, moving from a traditional office model, still struggle with getting things right when it comes to ensuring that their remote employees stay productive without having someone looking over their shoulder. In this article we describe how by unlocking the benefits of Agile Performance Management, you can continuously measure and boost the performance of your team.
by Sabine Harnau | Apr 2, 2019 | Articles, Essentials of Support, Featured, SD Expo Europe
Born in Germany, having lived in Scotland, England and the Netherlands and having designed customer care comms in over 20 languages, cultural differences are part of my everyday life. And I’m sure it’s the same for you, too. Almost every company now sells to people...
by Shannon Winter | Mar 19, 2019 | Articles, Essentials of Support, Featured, Incident Communication
This article was produced in collaboration with Statuspage as part of our supported channels program. We appreciate their support as it helps us invest in content for the greater Support Driven community. Want to be part of the discussion? Join us in #incident-comms...
by Deborah Beckett | Mar 6, 2019 | Articles, Career, Essentials of Support
Learn about Support Driven and Automattic’s partnership to help women develop skills for a career in user support.
by Romain Lapeyre | Mar 4, 2019 | Articles, Remote
This was originally published in July 2016. A similar question came up recently in the Support Driven chat, so we thought we’d share again. If you’ve got more tips, please join us in Slack! — Andrea B. A few days ago, Jordy Webb asked: When you have...
by Georgia Tsiamanta | Feb 19, 2019 | About SD, Articles, Featured, SD Expo Europe
Each local ecosystem is unique and has its own dynamic. You know better than everyone your town, your country and your people. You know how they prefer to interact and network with each other, what are the cultural aspects that affect their work and what are their...
