This week in the Support Driven Writing Challenge we wrote about our thoughts on feedback - when and how do you like to receive it?
Below are the submiss...
This week in the Support Driven Writing Challenge we wrote about our current view - or a view we enjoyed recently. I love seeing inside other people's worlds -...
If you frequent the halls of the Support Driven Slack rooms, you know that there is often a lot going on.
In any given day it is fully normal for the conversat...
Thanks to our scholarship sponsors, we’re excited to offer a scholarship ticket program for SDX 2017!
Our scholarship sponsors (in alphabetical order):
Automa...
Earlier this year we surveyed folks in the community about what you wanted to learn. You talked about exciting things like: leveling up without becoming a manag...
This week in the Support Driven Writing Challenge we wrote about what motivates us in a Support Career.
Below are the submissions for this week – enjoy!
...
While we do a lot of writing as Customer Support Professionals, we rarely take the chance to write for fun.
We often say things like: I really should do a po...
https://vimeo.com/213650688/26a6ec2405
Do you ❤️ GIFs?
8 participants will face off one on one, tournament style at SDX. The person with the best GIF-fu will ...
For most of us – writing is a part of our everyday world. We respond to customers, we write help articles, and we create support documentation.
While we do a l...
This Spring SUPCONF took a trip to Seattle, where we spent two days talking about how important relationships are to our jobs as Customer Support professionals....
