Your Work Isn’t Your Identity
Perhaps you’re like me, and as a person who’s chosen a path in the service and support industry and finds great joy within it, this question of “what do you do?” is filled low-grade shame and a highly-specific need to justify your life choices.
Using AI to Discover Insights Hidden in Your Customer Care Data
I was stimulated to write this blog after I read an excellent post on LinkedIn by Dave Grow (COO of Lucid software) giving advice about the importance of doing things that didn’t scale to help grow his company. It’s apparently common advice given out to high growth...Life on the Bright Side: Maintaining a Positive Outlook in the Face of Change
“Change is hard at first, messy in the middle and gorgeous at the end.” – Robin Sharma The above is a quote that has been thrown around a lot at our company as of late. In September 2017, our organization underwent a big transition when our founder and CEO stepped...