Why support?

Why support?

I’ve always been frustrated by the all-too-common attitude that tech support is not a career in its own right. In my experience, many people just starting out in their professional-technical life view support as only a stepping stone, not a destination in its own...
Heads of Support Report: 2018

Heads of Support Report: 2018

Support Driven is pleased to announce the results of the first Heads of Support Survey! Thank you to everyone who filled it out (over 150 of you!), and to all of our sponsors. Below is a link to the raw data, as well as a link to a PDF report containing interviews...