Support Driven Spring 2017 Writing Challenge – Week 5

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This week in the Support Driven Writing Challenge we wrote about sharing our thoughts on Networking – the good, the bad, and the ugly!

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Below are the submissions for this week – enjoy!

@giovanna – Networking: A Fancy Word For Connection

@sukh – Everyone has a story to tell

@chelsea – I was a little bit social and I didn’t die.

This was the last week of this writing challenge.  It was such a joy to jump back into regular blog posting, and I loved reading everyone else’s posts, too!

A few folks completed ALL 5 topics:

@chelsea

@sukh

@giovanna

Super awesome job to everyone who wrote for the challenge, read fellow challenge writers posts, or were with us in spirit!

~ Chelsea

P.S. Did I miss anyone? If so, it was not at all intentional, please let me know!

P.P.S. Do you want to do more challenges (of any type) in the future? Let us know and we’d love to help facilitate these!

Support Driven Spring 2017 Writing Challenge – Week 4

This week in the Support Driven Writing Challenge we wrote about the methods we use for Self Care.

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Below are the submissions for this week – enjoy!

@sandy121 – Self-care…so that you can avoid burnout!

@giovanna.allegretti Self Care: The Importance of Chill Time

@bethnelson Advocate For Yourself

@chelsea I chose me. And the world didn’t come crumbling down (yet).

@amy Self-care can’t exist without self-compassion

@sukh – Self care — First Love Yourself (F.L.Y)

Next (our last week!) we will be sharing our thoughts on Networking – the good, the bad, and the ugly!

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~ Chelsea

P.S. Did I miss anyone? If so, it was not at all intentional, please let me know!

Support Driven Spring 2017 Writing Challenge – Week 3

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This week in the Support Driven Writing Challenge we wrote about our thoughts on feedback – when and how do you like to receive it?

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Below are the submissions for this week – enjoy!

@giovanna.allegretti – Feedback: How to Give And Receive It Using NVC

@valedeoro – Ask for advice instead of feedback

@sukh – Feedback — the reaction for improvement

@chelsea – Confession-I struggle with feedback

@mary_m – Can I Give You Some Feedback?

@alicia_b – Making feedback count

@amy – Feedback from the mat

Next we will be sharing about the methods we use for Self Care (this is something I personally could do better at!).

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~ Chelsea

P.S. Did I miss anyone? If so, it was not at all intentional, please let me know!

Support Driven Spring 2017 Writing Challenge – Week 2

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This week in the Support Driven Writing Challenge we wrote about our current view – or a view we enjoyed recently.  I love seeing inside other people’s worlds – so I’m really excited!

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Below are the submissions for this week – enjoy!

@andreasaez – Why Did Our Crappy Airbnb Have So Many 5-Star Reviews?

@chelsea – On solo hiking [as a female]

@giovanna.allegrett – My View: A Good Day As A Working Mother

@sukh – Borders and Labels are optional

@amy – A matter of perspective

@mary_m – Regarding Nessie

Next we will be sharing our thoughts on feedback – when and how do you like to receive it?

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~ Chelsea

P.S. Did I miss anyone? If so, it was not at all intentional, please let me know!

Support Driven Spring 2017 Writing Challenge – Week 1

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This week in the Support Driven Writing Challenge we wrote about what motivates us in a Support Career.

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Below are the submissions for this week – enjoy!

@andreasaez wrote about how a great work environment keeps her motivated.  

@chelsea wrote about reducing bandaid fixes to keep folks motivated in support

@ashleym wrote about how how giving the customer a “wow” level of service keeps her motivated

@mary_m wrote about how having a job that lets her use her brain and her heart keeps her motivated

@alicia_b wrote about how broadening her horizons and learning new things has kept her motivated

@amy wrote about how stretching her problem solving muscles is her jam

@bethnelson wrote about doing what you can to make the world brighter

@sukh wrote about how daily challenges helps her stay motivated in support

@magda wrote about how important the human factor is in our work

@giovanna.allegretti wrote about finding the job that meets her passion and needs

@jeffbeaumont wrote about his excitement to start writing more blog posts

@doug wrote about his motivation being the support he gives people

@tegandobell wrote about what motivates her to get out of bed (besides breakfast, that is)

@kay wrote about why she does support

@laura.marciano wrote about being constantly challenged in her work

Next we will be sharing our current view – or a view we enjoyed recently.  I love seeing inside other people’s worlds – so I’m really excited about this post!

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~ Chelsea

P.S. Did I miss anyone? If so, it was not at all intentional, please let me know!

Support Driven Spring 2017 Writing Challenge

While we do a lot of writing as Customer Support Professionals, we rarely take the chance to write for fun.  

We often say things like: I really should do a post on that or I’d love to have more time to write, but life happens and those great pieces never quite materialize. Writing challenges are your opportunity to change that – for a few weeks, at least.

We first did a writing challenge last Fall, and enjoyed blog posts from all around the community for 6 weeks.  Click here to check out some of the great posts from last year.  

We’re excited to get started again, and in May we will kick off the Spring 2017 writing challenge!

What is it?

The Writing Challenge is designed to be a fun way to encourage us to write more! The goal of the challenge is to write one “Presentable Piece” every 2 weeks – but you are welcome to set your own goals instead/as well.  

Below we have shared some weekly topics, to help get your writing flowing.  You are welcome to write off-topic if you’d rather – these are just helpful if you are stuck!  

Most importantly – there’s no pressure.  If you miss a week, no biggie – just pick up and keep going.  It’s all about writing more than you were before.

How do I share my writing?

We encourage you to write your posts on a blog (WordPress or Medium both have some great free options) but you can also share the post through a public google drive, or other writing link!

We’d love you to  share your pieces in the #challenge room in Support Driven, so we can all enjoy reading each other’s work.  

We will also gather the posts every other Friday to share right here on the Support Driven blog.  

Part of the fun in the challenge is the community – taking the time to read other’s work is highly encouraged.  

Happy Writing!

Bi-Weekly Topics:

Week Start: Topic
May 1st Motivation: What makes you excited about working in customer support? Each of us has a path that landed us here – but what keeps you going month after month?
May 15th View: Share your current view with us – this could be your desk, the view out your window, or your favourite scene from a recent adventure.
Share the picture and then tell us about this place.
May 29th Feedback: Getting feedback on your work is essential to growth. If you had your pick – how do you like to receive feedback? (Think about what medium – in person, through text, etc as well as the timing – right after the event, or at a set time, etc). What do you do with this feedback once you have it?
June 12th Self Care: As support professionals it is easy to take care of everyone else and forget to take care of ourselves. What do you do for self care? Perhaps there’s something you already do, or something you’d like to do more of – tell us about it!
June 26th Networking: Networking and meeting new people comes easier to some than others. Do you enjoy networking? Why or why not? What tips and tricks do you use to make it work for you?

Support Driven Writing Challenge Coming May 1st!

For most of us – writing is a part of our everyday world. We respond to customers, we write help articles, and we create support documentation.

While we do a lot of writing, we rarely take the chance to write for fun.  We’d like to change that habit – for a few weeks, at least.

We first did a writing challenge last Fall, and got to enjoy blog posts from all around the community for 6 weeks.  You can check out the posts from last year, here!

During the challenge folks got to explore writing about their careers and about their personal thoughts.  Some people even mentioned that the words flowed easier as the weeks went on, and it helped them make writing more of a habit in their daily lives (yes!).

We are excited to invite you to join our second Support Driven Writing Challenge.  We will get started on May 1st.

As we get closer we’ll be sharing the structure of the challenge, as well as some suggested topics.

If you’re interested to join us, head over the the #challenge room in Slack – this is where we’ll be discussing all the details, and sharing posts throughout the challenge!

Support Driven Writing Challenge – Week 6

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This week in the Support Driven Writing Challenge we showed you our desks or work spaces.  Spoiler alert – this was the topic I was most excited about! I love seeing other people’s workspaces!

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Below are the submissions for this week – enjoy!

@mjassen

@chelsea

@juliet

@briankerr

@aaronsachs

@diane

@darianiff

@kmsuhm

@sukh

This week was our last week for the writing challenge!  I would like to say a huge congratulations to everyone who participated throughout the challenge.  You took time out of your week to write for yourself – which is an awesome habit to develop.

We also had some folks who completed all 6 weeks – wow!  Their Slack names are below.  Nice work, everyone!

@chelsea

@mjassen

@juliet

@briankerr

@diane

@aaronsachs

@darianiff

We would love your feedback on what you thought of this challenge, and ideas for doing more of these in the future!  Until then, Happy Writing!

~ Chelsea

P.S. Did I miss anyone?  If so, it was not at all intentional, please let me know!

Support Driven Writing Challenge – Week 5

 

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This week in the Support Driven Writing Challenge we wrote about a typical day in our life.

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Below are the submissions for this week – enjoy!

@mjassen

@aaronsachs

@chelsea

@kmsuhm

@dariniff

@briankerr

@sukh

Next week (our last week!) we will be sharing our work spaces!

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I look forward to reading your posts!

P.S. Did I miss anyone?  If so, it was not at all intentional, please let me know! Have a late entry?  Feel free to still share!

~ Chelsea

Support Driven Writing Challenge – Week 4

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This week in the Support Driven Writing Challenge we wrote about our Support Stacks – or what methods we use when supporting our customers.

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Below are the submissions for this week – enjoy!

@mjassen

@chelsea

@badaja

@diane

@aaronsachs

@juliet

@amy

@darianiff

@briankerr

@sukh

Next week we will be writing about a day in our life:

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I look forward to reading your posts!

P.S. Did I miss anyone?  If so, it was not at all intentional, please let me know! Have a late entry?  Feel free to still share!

~ Chelsea