Support Driven Spring 2017 Writing Challenge

While we do a lot of writing as Customer Support Professionals, we rarely take the chance to write for fun.   We often say things like: I really should do a post on that or I’d love to have more time to write, but life happens and those great pieces never quite...

Support Driven Writing Challenge Coming May 1st!

For most of us – writing is a part of our everyday world. We respond to customers, we write help articles, and we create support documentation. While we do a lot of writing, we rarely take the chance to write for fun.  We’d like to change that habit – for...