He’s a customer and he’s angry. What do you do?
Every time I train a new colleague and the time comes for them to speak to their first customer, I see the same look in their eyes: what if something goes wrong? I was recently asked if I know how to deal with angry customers instinctively or whether there is a “cheat...
Kickstarter, Community, and Speaker Sneak Peeks! – SD Expo Europe Update
Kickstarter Update Not even one week into our Support Driven Expo Europe Kickstarter, and we’ve already hit 85% of our fundraising goal for the event: $8,549 has been raised since our launch earlier this week! This is our largest fundraising initiative for the event,...
Communication to build a remote culture
A distributed workforce is the most effective way to build a company… Talent and intelligence are equally distributed around the world but opportunity is not. – Matt Mullenweg Founder and CEO of Automattic, the company behind WordPress.com WooCommerce, and...
Host or Suggest A Community Meetup at Support Driven Expo Europe
Want to meet up with people from the Support Driven community while in Belgrade for SD Expo Europe? Here’s how.
